Frequently Asked Questions

Quickbee is a digital gold savings and rewards platform that allows users to save monthly towards jewellery purchases or cash redemption through an 11-month digital gold savings scheme.

Customers can subscribe to an 11-month digital gold savings plan by making monthly payments through the Quickbee app or website. After completion of the scheme tenure, the accumulated value can be redeemed either for jewellery from the respective jewellery partner or through cash redemption.

Quickbee uses secure payment gateways, OTP verification, encryption technologies, fraud monitoring systems, and partnered financial service providers to ensure secure transactions and account safety.

Yes. Digital gold purchased through Quickbee is backed by physical gold stored securely with authorized custodians or vaulting partners.

The Quickbee digital gold monthly investment plan is an 11-month savings scheme, similar to jewellery savings schemes offered by jewellery retailers.

Yes. The minimum monthly investment amount may vary depending on the selected scheme or partner requirements.

Quickbee services are available in most parts of India subject to operational, legal, and partner availability.

You can create an account using your mobile number, OTP verification, and other required information through the Quickbee app or website.

No. Only one Quickbee account is permitted per registered mobile number.

Yes, subject to verification and security checks.

Accounts may be blocked due to:

• Multiple failed login attempts
• Suspicious activity
• KYC issues
• Payment disputes
• Fraud prevention checks
• Duplicate account detection

No. Customers must use payment methods and bank accounts registered in their own name.

Customers may make payments using any payment method made available by the authorized payment partner, including:

• UPI
• Debit cards
• Credit cards
• Net banking
• Wallets
• QR code payments

Available methods may vary depending on banking networks, payment partner availability, or operational limitations.

Yes. Customers may enable auto-debit or recurring payment mandates where available.

Payments may fail due to:

• Insufficient bank balance
• Bank server downtime
• UPI issues
• Expired cards
• Technical failures
• Mandate failures

Please wait for the standard reconciliation period. Most failed transactions are automatically reversed by the bank. If the issue continues, contact Quickbee support with your transaction reference number.

Refunds or reversals usually take between 3 to 15 business days depending on the bank or payment provider.

Completed and successfully processed transactions generally cannot be cancelled.

Your installment may fail due to insufficient balance, mandate issues, banking restrictions, or technical problems. Please ensure your account has sufficient funds and your mandate is active.

Gold prices are updated dynamically based on live market rates, taxes, partner pricing, and applicable operational charges.

Yes. Since gold prices change in real time, the applicable gold rate will be the rate displayed on the platform at the time the transaction is successfully processed.

Investment limits may apply depending on:

• Regulatory requirements
• PAN compliance
• KYC status
• Partner limits
• Payment method restrictions

Yes. Transaction confirmations and receipts will be available within the app and may also be sent through SMS or email.

After completion of the scheme tenure, customers must redeem their accumulated value either towards jewellery purchases from the respective jewellery partner, or through cash redemption subject to applicable platform fees and deductions.

Yes. Eligible customers can redeem their scheme balance for jewellery from the associated jewellery partner.

Yes. Customers may choose cash redemption subject to applicable fees, deductions, taxes, and platform charges.

Yes. Cash redemption requests may attract:

• Platform fees
• Processing charges
• Banking charges
• Taxes
• Other applicable deductions

Yes. The same registered customer who subscribed to the scheme must be physically present at the jewellery partner location during redemption.

Customers may be required to provide:

• Government-issued ID proof
• OTP verification
• Registered mobile verification
• Additional KYC documents if requested

No. Jewellery redemption is allowed only to the registered customer after successful identity verification.

When redemption towards jewellery is requested, purchases from the respective jewellery partner can be made only after 48 hours from successful redemption request confirmation. This waiting period is required for verification, settlement processing, and compliance checks.

If redemption is not completed within the applicable redemption period, the amount may be refunded to the original payment source, or the balance may be held in a non-interest-bearing account until disputes or verification processes are resolved.

No. Quickbee does not provide interest, appreciation, or returns on held balances, pending balances, or unredeemed amounts.

Once a redemption request is processed or confirmed, cancellation may not be possible.

Delivery timelines may vary depending on:

• Product availability
• Location
• Logistics operations
• Holidays
• Verification requirements

Yes. Customers may nominate an eligible nominee through the app or permitted account update process.

Eligible balances or redemption proceeds may be released to the registered nominee after successful verification and submission of required documents.

Documents may include:

• Death certificate
• Identity proof
• KYC documents
• Relationship proof
• Additional compliance documents if required

Yes. In the event of death of the customer, or inability of the registered customer to be physically present during redemption, the registered nominee may become eligible to act on behalf of the customer after successful KYC verification, document submission, and approval by Quickbee and/or the jewellery partner.

KYC verification may be mandatory for higher transaction limits, redemption requests, withdrawals, or compliance requirements.

Documents may include:

• PAN card
• Aadhaar card
• Address proof
• Selfie verification
• Bank verification

PAN card details may become mandatory if the customer's total annual payments or investments exceed INR 2,00,000 in accordance with applicable Income Tax rules.

Failure to provide PAN details may result in:

• Transaction restrictions
• Redemption delays
• Withdrawal limitations
• Temporary account suspension

KYC may be rejected due to:

• Blurry documents
• Name mismatch
• Invalid documents
• Incomplete information
• Regulatory restrictions

Yes. Quickbee may provide cashback, referral bonuses, promotional gold, or loyalty rewards through eligible campaigns and partner programs.

Yes. Promotional rewards, cashback, or coupons may carry expiry dates and usage restrictions.

Fraudulent referrals, fake accounts, duplicate accounts, or abuse of promotional systems may result in cancellation of rewards and suspension of accounts.

Quickbee uses OTP verification, encryption technologies, fraud monitoring systems, and security checks to protect customer accounts.

No. Quickbee will never ask for your OTP, password, PIN, or banking credentials. Never share these with anyone.

Immediately contact Quickbee support and secure your banking and mobile access.

Yes. Accounts may be suspended for fraud prevention, suspicious activity, duplicate accounts, payment disputes, or compliance requirements.

Applicable taxes, platform fees, processing charges, or redemption deductions will generally be disclosed during the transaction process.

Yes. Applicable taxes including GST may apply depending on the transaction type and applicable laws.

Yes. Customers may access transaction history and statements through the app or website where available.

Quickbee works with authorized payment, financial, jewellery, and gold service providers in accordance with applicable laws and industry practices.

No. Quickbee does not provide financial, legal, investment, or tax advice.

In any dispute or claim, Quickbee's maximum liability shall be restricted to the amount paid by the customer under the relevant transaction or scheme.

Yes. Features, pricing, rewards, services, and terms may be updated or modified from time to time.

You can contact support through:

• In-app support
• Email: solutions@quickbeetech.com
• Phone: +91 80868 01662
• Website support form
• WhatsApp support (where available)

Please provide:

• Registered mobile number
• Transaction ID
• Date and time
• Payment reference number
• Screenshot (if available)

Resolution timelines may vary depending on the nature of the issue, verification requirements, and banking partner processes.